At ComfortKleen, we strive to provide a seamless and convenient shopping experience for our valued customers. Below is our shipping policy to guide you through the process:
Domestic Shipping (USA):
- Shipping Rates: We offer flat-rate shipping within the United States.
- Free Shipping: Enjoy free standard shipping on all orders totaling $999 or more (excluding taxes and any applicable discounts).
- Shipping Method: Orders will be shipped via standard ground shipping services, unless otherwise specified or requested.
- Processing Time: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
- Delivery Time: Delivery times may vary depending on your location. Generally, orders should be delivered within 3-7 business days from the date of shipment.
- Tracking Information: Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to track the status of your delivery.
- Shipping Restrictions: Currently, we only ship within the United States. We do not offer international shipping at this time.
- Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect addresses provided by the customer.
Order Changes and Cancellations:
- Changes: If you need to make changes to your order, such as updating the shipping address or adding/removing items, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
- Cancellations: If you wish to cancel your order, please contact us immediately. We can only cancel orders that have not yet been processed for shipment.
Damaged or Lost Shipments:
- Damaged Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
- Lost Shipments: If your order is lost in transit or has not been delivered within a reasonable timeframe, please contact us promptly. We will initiate an investigation with the shipping carrier to locate your package and resolve the issue.
Contact Us:
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team. You can reach us by email at [email protected]. Our customer service representatives are available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (EST).
Thank you for choosing ComfortKleen for your toilet paper needs! We appreciate your business.