We love our products, and we hope you do too! If, however, for any reason you are not satisfied with your ComfortKleen order, we believe that returns and refunds should be straightforward and hassle-free.

We are obligated to provide specific information under the Australian Consumer Law. According to this law, “our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

In compliance with the Australian Consumer Law, if you’re dissatisfied with your product and wish to request a refund for orders made through our website, please contact us at [email protected] within 30 days of receiving your product, and we’ll facilitate the refund process. Kindly include your order number (available in your order confirmation email) and provide details of the issue so we can address it effectively for future improvements.

We’ll supply you with a return shipping address label and cover the return postage expenses. Simply print and securely affix the return shipping address label (after removing the original delivery instructions) to the box or packaging you received your order in (or alternative packaging if ours has been discarded) and mail it back. There are no restocking fees or penalties for returning your goods (seriously, who does that!?)

Please note that in most cases, we can only accept products for return that are ‘largely unused.’ If more than 25% of the products in your order have been used (e.g., if 13 rolls of toilet paper have been used out of your box of 48 rolls), we regret that we cannot accept the return or issue a refund (unless required by law). However, if you find any or all of the remaining products to be faulty, we will provide a refund as per consumer laws.

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